These conditions shall be incorporated in all booking contracts made between the owners of this establishment (“the owners”) and guests. Such contracts are legally binding and subject to English Law.
2. ARRIVAL AND DEPARTURE TIMES.
Rooms will normally be available from 2pm on the day of arrival. Normal check in is 12 – 22:30 . Guests’ arrival times must be agreed with the owners. All rooms must be vacated and keys returned on the day of departure by 10:30.
All reservations are contractually binding once made, whether by ‘phone, fax, in writing or by any other means. Provisional reservations are not accepted unless expressly agreed and only for the period arranged at the time of booking.
4. SECURED RESERVATIONS.
Reservations may be secured by quoting an accepted credit/debit card number. The details will be held until you arrive or the booking is cancelled. The card will not be charged unless you do not show or you cancel outside the given cancelation period
Cancellation will be accepted with no cost within 7 days prior to the booking date any cancellation out of this period will be charged at 100% of the original booking
6. EARLY DEPARTURE.
Guests wishing to terminate their reservation before the scheduled departure date must advise the owners before midday on the day on which they require to depart (this does not apply to minimum stay 2 night bookings). Departures after midday will be charged the equivalent to one night’s cost per room booked. Early termination of discounted bookings may result in an adjustment charge being applied to final bill.
7. NO SMOKING POLICY.
The No Smoking policy covers all rooms, including bathrooms, communal areas and out of windows. Guests not observing this policy will be asked to do so and any further requests may result in guests being asked to leave before their scheduled departure date.
8. UNACCEPTABLE BEHAVIOUR OR DAMAGE OF PROPERTY
We expect guests to remember that Heathside Guest House is our home and guests whose behaviour is unacceptable or likely to cause offence may result in early termination of your stay without notice. We may share your information with other accommodation providers and this may result in our refusing to accept bookings from you in the future.